Help and Support
Welcome to our Help and Support page! We’re here to assist you in getting the most out of our platform. Whether you're just getting started or need help with a specific feature, you'll find the information you need below.
Getting Started
Creating an Account
Sign Up : Start by signing up with your email address. We’ll guide you through the process, including email verification and setting a strong password.
Set Up Your Profile : You can set up your profile after creating your account. Add a profile picture, enter your details, and customise your preferences to get the most out of the platform.
Navigating the Dashboard
Dashboard Overview : Your dashboard is your central hub on the platform. Learn how to access different sections like Celebrities, Bookings, and Events from here.
Customising Your Dashboard : You can personalise your dashboard by rearranging widgets, adding shortcuts, and setting up notifications to stay updated on what matters most to you.
Managing Your Profile
Editing Your Profile
Update Your Information : Have to updated your phone number, email address, or other personal information? Here’s how you can easily update your profile information.
Change Your Password : It’s important to update your password regularly for security reasons. We’ll show you how to do this in just a few clicks.
Privacy Settings
Control Who Sees Your Profile : Manage who can view your profile and activity on the platform by adjusting your privacy settings.
Two-Factor Authentication : Add an extra layer of security to your account by enabling two-factor authentication.
Using the Platform
Searching for Celebrities and Events
How to Search : Use our search bar to find celebrities, events, or services on the platform. You can search by name, category, or even popularity.
Advanced Search : Need something specific? Use filters to narrow your search results by availability, price range, or event type.
Booking and Payments
How to Book a Celebrity : Interested in booking a celebrity for an event, video call, or personalized message? Follow our guide to complete your booking smoothly.
Payment Methods : We accept various payment methods including credit/debit cards and online payment services. Learn how to add or update your payment details securely.
Managing Your Bookings : After booking, you can view, modify, or cancel your bookings through your account.
Need Help?
Reporting Issues
How to Report a Problem : If you encounter a technical issue or something doesn’t seem right, you can report it directly through the platform. We’ll show you how to submit a report and what information to include for faster resolution.
Tracking Your Reports : Once you’ve reported an issue, you can track its status in real-time. We’ll notify you as soon as it’s resolved.
FAQs
Find Answers Quickly : Have a question? Check out our FAQs where we answer common questions about account management, bookings, payments, and more.
For Celebrities
Setting Up Your Profile
Optimize Your Profile : Learn how to create a compelling celebrity profile by adding a bio, uploading a professional profile image, and setting your availability to attract more bookings.
Managing Your Bookings : As a celebrity, you can accept or reject booking requests, update your availability, and manage your schedule.
Earnings and Payments
View Your Earnings : Keep track of your earnings from bookings, chats, and other services. Our guide will show you how to view detailed earnings reports.
Requesting Payouts : When you're ready to withdraw your earnings, follow our instructions on how to request payouts and manage your payment details.
Security and Privacy
Keeping Your Account Secure
Security Best Practices : Protect your account with strong passwords and be aware of phishing attempts.
Account Recovery : If you forget your password or suspect that your account has been compromised, follow our steps to recover your account and regain access.
Privacy Policy
Understanding Our Privacy Policy : Learn about how we collect, use, and protect your personal information. We take your privacy seriously and provide transparency in how your data is handled.
Get in Touch
Contacting Support
How to Reach Us : If you need more personalized help, our support team is here for you. You can contact us via email at (fanzatapp@gmail.com). We aim to respond to all inquiries as quickly as possible.
Support Hours : Our support team is available during business hours. We provide details on when you can expect the fastest response times.
Community Forums
Join the Conversation : Our community forums are a great place to connect with other users, ask questions, share tips, and learn from others’ experiences.
Updates and News
Platform Updates
Stay Informed : We regularly update our platform with new features and improvements. Check this section for announcements on what’s new and how it can benefit you.
Maintenance Notices : Occasionally, we perform maintenance to keep the platform running smoothly. We’ll let you know in advance if there will be any downtime and how it might affect your access.
News and Events
Upcoming Events : Don’t miss out on upcoming events, webinars, or live streams hosted on our platform.
Latest News : Stay up-to-date with the latest news from our team, including new partnerships, features, and more.
